FAQ

Thank you for your interest in Box48.cz. We have compiled a handy overview of the most frequently asked questions when ordering customized cardboard boxes. If your question is missing here, let us know HERE.


Goods over 30 kg are standardly packed on a pallet, wrapped with stretch foil and strapped. If you need to unpack the goods at the point of collection and rearrange them, you can do so yourself. It is possible to use a folding knife on site.

We try to produce your packaging as soon as possible. However, our goal is to produce them within 48 hours on weekdays except weekends and public holidays when our machines are not running. You can try the following model case when estimating your box delivery.

  1. Sunday 18:00 - Your order has arrived.
  2. Monday 8:00 AM - Your order has been put into production (you received the information by email in the form of a PDF confirmation. Now the 48 hour deadline for production on weekdays excluding public holidays begins.
  3. Wednesday 8:00 - The order is now produced. Based on your chosen shipping method, you will receive shipping information in your email. Shipment of boxes in unfolded condition will then arrive based on information from your chosen carrier (we cannot control this time)
  4. Friday 9:00 - It is possible that you are already assembling your boxes and an invoice for your order arrives by email.

If for production capacity, transport or other reasons we are unable to meet this deadline - we will discuss the order individually with the customer and agree on the optimal procedure. We do not guarantee 100% success rate of production within 48 hours. Compared to other production technologies, our solution is oriented towards speed and variability of dimensions for transport boxes.

For the F201 https://www.box48.cz/klopova-krabice-f201-univerzalni/ box, due to the longer assembly time, the production time is 7 working days and therefore 48 hours does not apply. This different assembly time for the F201 https://www.box48.cz/klopova-krabice-f201-univerzalni/ box is not a reason for accepting a claim.

The dimensions entered are always internalbox dimensions (carton manufacturing has its own standards and tolerances, so even boxes may not fit exactly to the millimeter - internal dimensions are also affected by the accuracy of the composition)

After pressing the login button, you can not only log in, but also register for a customer account on BOX48.cz.

  • To select the company registration, please choose 'Entrepreneur'
  • To register a natural person, please select 'Natural person'

PLEASE PAY ATTENTION TO THE REGISTRATION SELECTION

Additional change of registration from 'Entrepreneur' to 'Individual' or from 'Individual' to 'Entrepreneur' is NOT SYSTEMATICALLY POSSIBLE and causes complications not only in your order but also increases the overall time of your order process.

If you still need to change your registration email, you MUST COMPLETELY REGISTER A NEW USER.

 

Our packaging at Box48.cz is primarily for shipping. If you want to use the box as a gift, consider whether you will not mind unaesthetic elements such as bigs, burrs, etc. These elements are part of the box by the principle of the technology used and are not grounds for a complaint with us. Try ordering a smaller quantity first to see if the quality of the box suits you. The production technology is different from standard carton production - we do not use die-cutting moulds, but cut the boxes from continuous cardboard.

The Box48 range of boxes is made of fanfold, which is folded in 1143 mm (so called 'bigs' are part of the manufactured boxes) on a pallet. By the nature of the technology, it is not possible to decide where the bigs appear on the box. As a precautionary measure, please note that the boxes are shipping boxes and we recommend that you do some sampling (order a smaller quantity and test the functionality before placing a larger order).

The advantage of this way of working is the elimination of die-cutting moulds (significantly more expensive to produce and must be in 1 dimension) and just the speed of production (we guarantee 48 hours in working days from 1 piece).

Don't know how to enter dimensions or create an order? Try our instructional video https://www.youtube.com/watch?v=Hz6SeAc8t2s&t=1s [CZ]

Do you fold your boxes and the top paper tears at the fold? Check if you are folding the box from the right side. This problem is often caused by turning the box so that the Kraftliner paper surface (darker brown shade) is not on the outside of your box. At that point, you are bending the testliner material (lighter weight material), which is normally on the inside. If this situation happens to you, we recommend that you unfold the box and double check that you are folding the box from the correct side. If the craft paper surface is on the outside, you're done and you'll have a complete box in no time. In case you are not sure about folding the box try our youtube channel.

Paper micro tearing (perforations on the inside testliner side) is a natural characteristic of the paper used to make endless cardboard. The presence of such micro-tears on the box is not a reason for accepting a claim.

We regularly update the payment and spedition terms of your account based on ratings from publicly available sources. It may happen that your parameters change between 2 different orders. This change is automated.

We do not currently offer carton branding or signing at our production on demand. If you want to have your logo on the box, for example, it is ideal to arrange with the nearest full service signing supplier (polygraphy agency etc.), where the cost of small series will be the most favorable. We are able to provide mass produced cartons using conventional technology from larger batches of 1000pcs or more, however the delivery time and input costs are not as favourable as BOX48 has.

The thickness of 3VVL cardboard is 3 mm (wool B). The grammage of this cardboard is approximately 409 g / m2. The thickness of 5VVL cardboard is 4 mm (BE wool). The grammage of this board is approximately 643 g / m2. In places where the machine loads the cardboard for formatting, the cardboard may be slightly crushed. These crushes are indivisible part of the principle of the technology used and are not a reason for complaints.

Technical specification of our endless cardboard:

3VVL - wool B, thickness 3mm, cardboard grammage: 120g / m2 Kraftliner, 120g / m2 Wellenstoff, 140g / m2 Testliner

5VVL - BE wool, thickness 4mm, cardboard grammage: 120g / m² Kraftliner, 120g / m² Wellenstoff, 100g / m² Schrenz, 120g / m² Wellenstoff, 120g / m² Testliner

Transportation by freight forwarding

Usual delivery for CZ and SK customers takes from 24 to 48 hours after dispatch from our warehouse. The transport conditions of the carrier TOPTRANS can be found here: https://zp.toptrans.cz/doc/zasilatelske_podminky.cs.pdf [CZ] In the Czech Republic and SK it is possible to pay for the order in EUR.

Goods purchased on the basis of a purchase contract will be delivered to the first door based on the delivery address filled in via the web interface. Any agreements above this standard are not part of Packung s.r.o. terms and conditions. Thank you for your understanding.

Personal collection

You can pick up your goods in CZ at Packung s.r.o. Jabloňová 225, Horní Věstonice 691 81.

Transportation is provided by us

In some special cases within Southmoravian District, we will transport your shipment by our company vehicle together with the nearest transport of other material to you or by arrangement. This option is not common and we assign it individually. The delivery date is set by appointment.

Transportation outside of the Czech Republic

We are not currently able to calculate transport costs outside the Czech Republic and Slovakia online. Calculations are made individually and we inform about the shipping cost before the production of the goods.

Just as Henry Ford offered only black cars in the beginning, we offer only natural brown boxes made of high quality kraftliner paper :)

The invoice for your customized boxes will be issued and sent to you electronically (e-mail) within 3 working days from the date of dispatch of the order.

If you have not chosen from the types of boxes we offer, please feel free to contact us at poptavky@packung.cz . We are also able to offer other types of boxes, customized designs, box sets with internal paper elements to pack multiple products in one box, etc.

The method of shipping carton boxes is determined by our internal rules and your company's rating, if you would be interested in a different method of shipping your carton box, try contacting us and we will check the options with respect to your order history.

We apply similar principe for payment and shipping options - options are set according to your company's rating. In case you are interested in a different payment method for your cardboard box, please contact us and we will check the options with regard to your order history and desired delivery address. If you choose a prepayment invoice, please note that the production process will only start once the appropriate amount has been credited to our account. Individuals are always set to pay online or in cash only, a change is only possible after a positive historical cooperation - for example, try to request a classic invoice after the 5th order.

You can also find more information about payment options on BOX48.cz in our article at https://blog.box48.cz/platebni-moznosti/ [CZ].

Each box has a PDF visual in the gallery with instructions for assembly and closure. All types of customized boxes are \'jigsaw boxes\', neither we nor you glue anything at the beginning - you always assemble the box without any other accessories, you can use adhesive tapes, binding tapes, carton sealers from our range of packaging material to secure/close the box.

For the 201 construction, where the type of joint must be addressed, we provide the minimum and maximum dimensions for the use of stitching or gluing.

Box dimensions for the use of a semi-automatic gluer

Type of dimensions Minimum (mm) Maximum (mm)
Dimension of the box when folded 450 1600
box length 250 the sum with the width of the box must not exceed 1600mm
box width 200 sum with box length must not exceed 1600mm

Dimensions of boxes for sewing machine use

When sewing the joint, it is advisable to set the parameter k = 50mm on the Panotec machine for better and more precise handling!

Type of dimensions minimum (mm) maximum (mm)
Dimension of the box when folded 220 1600
box length 160 the sum with the width of the box must not exceed 1600mm
box width 60 sum with box length must not exceed 1600mm
box height - 1200

Due to the type of custom production at Box48.cz, we cannot offer you quantity discounts. We have set the same price for both 1pc and 500pc, you get a discount across the board on all products - boxes and accessories after registration. We do not favor larger orders, because smaller orders are already disadvantaged by the price of shipping and packaging, so one piece in the end comes out more expensive for smaller orders.

You ordered the same size as last time but the price is different? Yes it can happen. With regard to the structure of production we change the prices according to input material optimisation. Some box constructions could be discounted, but a certain percentage may become more expensive.

We handle the complete packaging management. Contact us and we will be happy to advise you.

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