4% discount after VAT registration | Production within 48 hours in working days

+420 608 658 708
+420 608 658 708 Mon-Fri: 7am-3:30pm
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Complaints and returns

Complaints

As part of our commitment to providing you with excellent service, we would like to inform you of important steps to take in the event that you receive a damaged shipment from a carrier.

  • Documentation of Damage: As soon as you notice any damage to the package or product, do not accept the damaged package. Photograph it for our records. This will help us better understand what happened and ensure a quick and effective resolution directly with the carrier.
  • Contact Us: Email us at info@box48.cz with photos and a brief description of the situation. Please also include the order number and the date the shipment was delivered to you.
  • Solution Options: After receiving your information, we will get back to you as soon as possible with options for resolution.
  • Feedback. If you have any suggestions on how we can improve our packaging or delivery processes, let us know

We want to guarantee that we do everything we can to ensure that your parcels are delivered in perfect condition. Your satisfaction is our priority.

We try to produce your packaging as soon as possible. However, our goal is to produce them within 48 hours on weekdays except weekends and public holidays when our machines are not running. You can try the following model case when estimating your box delivery.

  • Sunday 18:00 - Your order has arrived.
  • Monday 8:00 AM - Your order has been put into production (you received the information by email as a PDF confirmation. The 48-hour deadline for production on weekdays excluding public holidays now begins.
  • Wednesday 8:00am - Order is now produced. Based on your chosen shipping method, you will receive shipping information in your email. The shipment of boxes in unfolded state will then arrive to you based on the information from your chosen carrier (we cannot control this time)
  • Friday 9:00 AM - You may already be assembling your boxes and an invoice for your order arrives by email.

If for production capacity, transport or other reasons we are unable to meet this deadline - we will discuss the order individually with the customer and agree on the optimal procedure.We do not guarantee 100% production success within 48 hours. However high percentage of our orders are produced within this period. Compared to other production technologies, our solution is oriented towards speed and dimensional variability in transport boxes.

Our packaging at BOX48.cz is primarily for shipping. If you want to use the box as a gift, consider whether you will not mind unaesthetic elements such as bigs, inequalities, etc. These elements are part of the box by the principle of the technology used and are not grounds for a complaint with us. Try ordering a smaller quantity first to see if the quality of the box suits you. The production technology is different from standard carton production - we do not use die-cutting moulds, but cut the boxes from continuous cardboard.

The BOX48 range of boxes is made of continuous cardboard, which is folded in 1143 mm (so called \'bigs\' are part of the manufactured boxes) on a pallet. By the nature of the technology, it is not possible to decide where the bigs appear on the box. As a precautionary measure, please note that the boxes are shipping boxes and we recommend that you do some sampling (order a smaller quantity and test the functionality before placing a larger order).

The advantage of this way of working is the elimination of die-cutting moulds (significantly more expensive to produce and must be in 1 dimension) and just the speed of production (we guarantee 48 hours in working days from 1 piece).

The dimensions entered are always internalbox dimensions (carton manufacturing has its own standards and tolerances, so even boxes may not fit exactly to the millimeter - internal dimensions are also affected by the accuracy of the composition)

Technical specification of our brown endless cardboard:

3VVL🟤B flute  (370g/m2)- Type Testliner, 3mm thick, board composition: 120g/m² Testliner , 100g/m² Wellenstoff, 120g/m² Testliner

3VVL🟤B flute (410g/m2)- Type Kraftliner, 3mm thick, board composition: 120g/m² Kraftliner, 120g/m² Wellenstoff, 140g/m² Testliner
5VVL🟤BE flute  (640g/m2)- Type Kraftliner, 4mm thick, board composition: 120g/m² Kraftliner, 120g/m² Wellenstoff, 100g/m² Schrenz, 120g/m² Wellenstoff, 120g/m² Testliner
5VVL🟤BC flute (680g/m2) - Type Krafliner, 6mm thick, board composition: 135g/m² Kraftliner, 100g/m² Wellenstoff, 90g/m² Wellenstoff, 100g/m² Wellenstoff, 130g/m² Testliner

 

Technical specification of white endless board:

3VVL⚪E flute (405g/m2) - Type Kraftliner , 1,3mm thick, board composition: 140g/m² Kraftliner, 100g/m² Wellenstoff, 140g/m² Kraftliner

 

Need some advice? Call our packaging specialist Eliška

Mon-Fri: 7am-3:30pm<br>
(Break 11:15-11:45)
+420 608 658 708

Mon-Fri: 7am-3:30pm
(Break 11:15-11:45)

We reply within 2 days
info@box48.cz

We reply within 2 days

You do not have to deal with a minimum quantity
You do not have to deal with a minimum quantity

Production of boxes from 1 piece

We produce thousands of boxes within 48 hours
We produce thousands of boxes within 48 hours

Production works on working days

Discount after VAT registration
Discount after VAT registration

Practical benefits and advice

We are not ecologically naive
We are not ecologically naive

Saving paper where there is consumption

Packung s.r.o., Jabloňová 225, 691 81 Horní Věstonice

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